Refund & Returns Policy

1. In compliance with the European Union’s Distance Selling Directive, we will refund or exchange any item you are not completely happy with if you return it to us within 14 days of the item being delivered to your nominated address. Please return items in their original condition, unused, in their original packaging, with garment tags and ‘do not remove tag’ still attached. Please do re-use the delivery packaging provided; it has been especially designed for you to do this. 

How to return or exchange:

You can return items to Havanaboutique.ie by post within 14 days of receipt of your order. Please note items must be returned within this time-frame and be in a saleable condition. This means returning the item(s) to us in its original condition, unused, in its original packaging, with garment tags and ‘do not remove tag’ still attached. 

Once we have received the item(s) a refund will be issued to your credit/debit card. This will appear on your account within five to ten days depending on your card issuer.

If you have any queries about returning items please contact our Havanaboutique.ie Online Customer Services team at info@havanaboutique.ie. 

Postal returns

To return items by post, please use the returns label provided on the back of your dispatch invoice. It is advisable for you to obtain proof of postage as we will not be held responsible for lost or damaged item(s) through the post.

You may receive your order in two separate packages from the same order. In this case it is imperative to send your returns to the address on the respective package to ensure your return items to the correct Havanaboutique.ie dispatch destination.